Professional Services
A professional services firm was receiving a high volume of repetitive enquiries via email and phone. They wanted an AI-powered chatbot on their website that could answer common questions and route complex queries to the right team member.
We built a custom chatbot using LangChain and the OpenAI API, integrated into their existing Next.js website. The bot was trained on their FAQ content and service documentation, with a fallback to email for questions it couldn't answer.
“The chatbot handles the questions we were answering over and over. It freed up our team to focus on actual client work.”
M.T.
Head of Operations
Client name withheld under NDA.
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